Employee Engagement has been the biggest benefit that I witnessed after working with Figiel Coaching. The quality time and training Tom spent with each manager has positively impacted our engagement survey scores. Multiple managers have expressed a sense of confidence and excitement rather than tepidness; which in turn has facilitated a shorter transition for all employees whom work directly or indirectly with these managers.
In our bi-annual survey we ask each employee if they believe they have gained the necessary training for their roles. We saw a 40% increase in our “Strongly Agree” and “Agree” responses amongst the manager team. With no real changes to our orientation other than bringing Tom into the fold, I would safely attribute that positive gain to Figiel Coaching.
Additionally, Directors have commented to me specifically on a particular manager’s recent improvement. I am earmarking funds in next year’s budget specifically for ongoing coaching as the ROI on our investment is clear. We are all very pleased with the progress so far.
Chief Operating Officer
American Massage Therapy Association